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Liam Paton
liam.paton@axiompersonnel.co.uk
CSO
Customer Service
Customer Support Officer
Canvey Island, Essex
Salary: £29000 - £31000
Expiry Date: 02-11-2025
About this Role
Customer Care & Business Support Officer We’re looking for a Customer Care & Business Support Officer to deliver exceptional service to the public and provide vital administrative support to our recreation facilities. This is a great opportunity for someone who thrives in a busy environment, enjoys working with people, and wants to play a key role in the smooth running of community spaces. Why Join Us
- Opportunity to make a real impact in the community.
- Supportive and collaborative team environment.
- Training and development to support your growth.
- Varied role with a balance of customer interaction and administrative responsibility.
The successful candidate will have following experience
- Strong organisational and communication skills.
- Ability to work on your own initiative, prioritise effectively and remain calm under pressure.
- Proven experience delivering excellent customer service and handling challenging situations.
- Confident handling cash and card transactions accurately.
- Good IT skills, including Microsoft Office and online systems.
- Previous experience in customer service and administration (essential).
- Experience with financial handling or community engagement is an advantage.
- Understanding of health & safety practices.
- A positive attitude, team focus and commitment to high standards of service.
Responsibilities
- Act as the first point of contact for customers, handling enquiries in person, by phone, email and online.
- Manage facility bookings, process payments, and handle cancellations and refunds accurately.
- Provide comprehensive administrative support, including record-keeping, data entry, preparing reports and managing correspondence.
- Support marketing and promotional activities, including social media updates, campaign support and outreach.
- Handle financial transactions securely, including cash, card and direct debit administration.
- Liaise with site teams to support day-to-day operations, events and maintenance reporting.
- Ensure compliance with policies and procedures, including health and safety, data protection and customer service standards.
- Contribute to community engagement initiatives and help drive increased participation in recreational activities.
- Work collaboratively with colleagues to deliver a seamless service across multiple sites.
Please apply today for immediate consideration! Axiom Personnel
is acting as an employment business in relation to this vacancy.