Online Reservation Advisor
Online Reservations Advisor
I’m delighted to be working with one of my existing clients on another NEW vacancy within their company!!
They are looking for Online Reservations Advisors to join their busy offices on Loughton, Essex. The offices are open from 9am to 11pm Monday-Sunday. You will be working various shifts to ensure the department is covered at all times - so you must be able to work flexible hours!!
To be honest the shift patterns are quite varied and some weeks you will have 4 days off (I don’t know many jobs like that!!)
Your daily responsibilities will include:
Dealing with/Overcoming customer queries, therefore increasing Sales opportunities.
You will be first point of contact for all online customer queries and will have to act quickly and efficiently to address them.
To grab Sales opportunities when they arise to maximise bookings.
To cross and up-sell where an appropriate sales opportunity exists.
To liaise with internal departments and make sure the query is addressed head on.
To undertake administrative tasks that are assigned to you by your line manager.
You must be able to think on your feet and problem solve. You must also be self motivated and have excellent attention to detail. You will be working alongside the Customer Service department and will work together to maximise customer satisfaction.
The salary package on offer will be between £13,000 - £14,000 Basic pa + Excellent
Incentives + Bonus.
There is both FULL TIME & PART-TIME OPPORTUNITIES AVAILABLE.
IMMEDIATE STARTS AVAILABLE.
Salary: £13-14k + Bonus + Incentives
Location: Loughton, Essex
Job Duration: Full Time or Part Time
First Advertised: 15/05/2013
Closing Date: 15/06/2013
For more information or if you would like to apply for this job, please use the links below.