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harry.strong@axiompersonnel.co.uk
HOS
Customer Service
Helpdesk Operator
St Albans, Hertfordshire
Salary: £30000
Expiry Date: 04-12-2024
About this Role
At Axiom Personnel we are currently recruiting for a Helpdesk Operator to join our well established client based in St Albans, Hertfordshire. The hours for this role are rotating on a 4 on 4 off basis 7:00am - 19:00pm & 19:00pm - 7:00am Yearly Salary: £30k Per year
The successful candidate will have following experience
- Must have experience with Microsoft 365
- Must have good English skills and excellent phone manner
- PC Literate
- Working in a team environment
Responsibilities
- Respond to any enquiries through phone or email
- Escalate complex issues to higher-level support teams as needed
- Monitor system performance and availability
- Handle common issues like connection problems, service outages, and billing questions
- Assist in creating, modifying, and managing user accounts
- Maintain detailed records of all support requests and resolutions
- Use remote access tools when necessary to assist customers with device and software configurations.
Please apply today for immediate consideration! Axiom Personnel
is acting as an employment business in relation to this vacancy.