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harry.strong@axiompersonnel.co.uk
ECS
Customer Service
Export Customer Service
Laindon, Essex
Salary: £28000 - £30000
Expiry Date: 21-06-2025
About this Role
We are currently looking for a motivated and customer-focused Export Customer Service professional to join our client’s expanding team based in Laindon, Essex. Working Hours: Monday to Friday 09:00am – 17:30pm
The successful candidate will have following experience
- Experience in a customer service role
- Strong communication and relationship-building skills
- Proficiency in IT systems and MS Office (Excel, Word, Outlook)
- A problem-solving attitude and ability to stay calm under pressure
- Excellent attention to detail and time management
- A good understanding of the export process (preferred but not essential – training provided)
Responsibilities
- Serve as the main point of contact for export customers, ensuring exceptional service throughout the shipping process
- Provide timely updates on shipments, documentation, and transit status
- Liaise with internal departments, carriers, and overseas agents to resolve queries and issues efficiently
- Manage and process customer requests, bookings, and follow-ups with a proactive and helpful approach
- Use in-house systems and Microsoft Office tools to track and manage export files
- Ensure all customer interactions and documentation meet compliance and service standards
- Assist in maintaining KPIs and promoting customer satisfaction
Please apply today for immediate consideration! Axiom Personnel
is acting as an employment business in relation to this vacancy.